In 2009, Air France suffered the deadliest crash in its history. The short story is that due to a fairly common sensor failure, the autopilot disengaged. Pilots then made a series of questionable decisions that ultimately led to the crash. So, who’s at fault, was the question? Should it be blamed on the human pilots or the technology that failed? …
Mysterious switches and other design phenomena [post 22/100]
I spent last night in one of my favourite hotels. As always, the bed was super-comfy, the room was beautifully appointed, the service was friendly and all was very comfortable. I appreciated, as I always do, the presence of not only power plugs but also USB ports at either side of the headboard – you’d be amazed at how few …
My Tivo is trying to make me gay* [post 20/100]
I’d like to revisit the topics of personalisation and etiquette in digital services. Over the last 2 days I’ve posted a couple of things about beacons, their potential and also their pitfalls, and I’ve had some feedback across a range of channels that tells me further discussion is warranted about opting in and preferences and user control and all those …
Internet of neighbourhoods, part 1 [post 19/100]
In 2012 and 2013, Martin and I did a couple of workshops on the topic of Smart cities, taking a bit of an unconventional approach. Most Smart Cities projects that I’m aware of concentrate primarily on infrastructure, transport and security, with a bit of commercial enablement on the side. They don’t seem to spend a lot of time on the …
Beacon blues [post 18/100]
I’ve been reading an increasing number of articles lately about how the Internet of Things is going to transform the retail industry. the specific thing that gets mentioned most often is in-store beacons that can broadcast offers and purchase suggestions to shoppers’ smartphones. And every single time I read one of these articles, I get angrier. Because every time, I …
Aspiration: Master or Mimbo? [post 14/100]
Yes, I know, I missed posting yesterday. I’ll make it up to you over the weekend. Anyway, I’ve been continuing to have conversations with people in the creative and technology industries about avoiding techno-dystopia. And as I was discussing this with a friend who doesn’t work in that domain (yes, I have them, shut up), something occurred to me that …
Master and servant [post 6/100]
Who’s the boss in our relationships with our technology? Over the weekend I had lunch with a friend, who told me about a client meeting he’d had last week. The client was wearing some sort of connected watch, which kept beeping and flashing alerts at him throughout the meeting, which he kept glancing at and mostly dismissing, but which still …
Skulduggery: a new frontier [post 5/100]
Next month at MEX, I’ll be doing a talk and some workshopping on designing for the IoT. I’ve been considering ways to get people thinking a bit differently, and one of them is to think about the darker side of connected objects, homes, cars and so forth. And because everyone loves a good heist/thriller/game of Cluedo, I’m going to get …
Something something systems thinking, part 1 [post 4/100]
Today’s a little crazy, not all that much time to craft a post. So I’ll open a conversation that will continue over the coming days… Lately I’ve noticed (I’m sometimes a little behind in noticing things, partly because I really don’t want them to be true) some rather alarming things about how design is carried out in companies large and …
The root of all evil? [post 3/100]
Reading Tom Armitage’s excellent piece about capitalism and the IoT (go read it, I’ll wait) made me simultaneously happy (it’s not just me!) and sad (oh god, this looks grim). But I still say it doesn’t have to be like that. And I don’t actually agree that capitalism is the problem here, exactly. I do, however, think that if we’re …