Introducing Superventions

Over the past several years, I’ve been engaged with the startup community on a bunch of levels – mentor, interim C suite, sounding board, product/experience/design consultant. At the same time I’ve been honing and documenting the Superhuman toolkit, which contains frameworks for addressing a range of issues that most (if not all) businesses face at some point. And since I …

Sharing, shmaring [part 2/2]

In my last post, I went on about how the ’sharing economy’ is a misnomer that distracts from what’s really going on. This time, I’m going to talk about the impact that distraction can have. Businesses that enable peer-to-peer commerce can have a huge positive impact, as I wrote last time. They enable people to ingeniously fill gaps in the …

Sharing, shmaring [part 1/2]

Happy New Year, people. I’ve got a backlog of partially-written pieces from 2015 that I plan to foist upon you in the coming months, on a somewhat more realistic schedule than the long-abandoned ‘100 posts in 100 days’. They’re likely to be mostly long reads, so settle in and make yourself comfortable. —— I’m generally not a big fan of …

Bring on the noise [post 44/100]

How many questions a day is the average human prepared to answer? When I was in school, days when we were asked loads of questions were scary – they were exam days, or worse, pop quiz days. Most questions were asked person to person, and were related to events that were shared between those people or the wider community. Maybe …

Getting it together (the important business of cross-platform design) [post 35/100]

Remember the old days of design for mobile? I mean before the iPhone, when all we had were dumbphones and WAP? That was a gigantic pain in the arse. Screens were tiny, data connections were slow, touch screens were nonexistent. We had to very carefully select which portions of a web site we’d offer in the WAP version – if …

Waste not, want not (the mystery of the design-resistant startup) [post 25/100]

One of the students in the session I taught on Wednesday night – a super-bright 21 year old working for a startup – said he’s grown frustrated with the attitudes in the startup community, which always seem to demand a quite narrow “value proposition” defined more in business terms than in human terms. I’ve noticed this too of course, and …

Uber: another side to the story (part 2) [post 24/100]

Yesterday I started a post about what lies under the usual Uber arguments. Today it continues… 4. Uber shows you (the gaps in) the local market In London, UberEx is almost always a better experience than the local minicab company. Having spoken to loads of Uber drivers, I now know that the best of them are refugees from the minicab …

Uber: another side to the story (part 1) [post 23/100]

I can’t seem to get away from Uber lately – if it’s not another article on its disruptive genius or its double-digit-billions valuation, it’s another article about its equally disruptive misogyny. While both of these are valid discussions, I think there’s more to the picture than I see in a lot of the stories about the former (I’m not arguing …

Arbitrary targets, arbitrary decisions [GIGO is alive and well]

Yesterday I read an article in the New York Times about goal-oriented behaviour and its pros and cons in marathon running and personal finance. It’s a good piece. But this line, toward the end, really grabbed me: “Goals can be useful when they motivate us to perform better, but they’re harmful when focusing on arbitrary targets leads to arbitrary decisions.” Does that seem …