Strategist, Speaker, Designer, Instigator

Tag Archives: service design

Introducing Superventions

Over the past several years, I’ve been engaged with the startup community on a bunch of levels – mentor, interim C suite, sounding board, product/experience/design consultant. At the same time I’ve been honing and documenting the Superhuman toolkit, which contains frameworks for addressing a range of issues that most (if not all) businesses face at… Continue Reading

Messy relationships [living with AI]

Artificial Intelligence is all over the news these days, and now even the Big Boys are talking about how important it is to consider the social impact. Obviously I agree, but I think there’s still a big fat chunk of that impact that nobody’s really considering yet. Back in April, I helped facilitate a couple… Continue Reading

Little mysteries [post 47/100]

This morning I updated my iPhone to the latest version of iOS. About an hour later, I left for the airport. My phone was in my jacket pocket, as usual. My headphones were in and I was listening to music on Spotify, as usual. Only this time everything got a bit weird. First, the music… Continue Reading

FOR SALE: Me. Good condition. Convenience ONO. [post 42/100]

[This article was written for Prophecy and is cross-posted here with permission.] We are addicted to technology. Literally. Cognitive scientists have found the same kind of dopamine response in smartphone users checking Facebook as in gamblers pulling the handle on a slot machine, or junkies getting high. And we know it. We now have resorts… Continue Reading