Strategist, Speaker, Designer, Instigator

Tag Archives: service design

Little mysteries [post 47/100]

This morning I updated my iPhone to the latest version of iOS. About an hour later, I left for the airport. My phone was in my jacket pocket, as usual. My headphones were in and I was listening to music on Spotify, as usual. Only this time everything got a bit weird. First, the music… Continue Reading

FOR SALE: Me. Good condition. Convenience ONO. [post 42/100]

[This article was written for Prophecy and is cross-posted here with permission.] We are addicted to technology. Literally. Cognitive scientists have found the same kind of dopamine response in smartphone users checking Facebook as in gamblers pulling the handle on a slot machine, or junkies getting high. And we know it. We now have resorts… Continue Reading

Uber: another side to the story (part 2) [post 24/100]

Yesterday I started a post about what lies under the usual Uber arguments. Today it continues… 4. Uber shows you (the gaps in) the local market In London, UberEx is almost always a better experience than the local minicab company. Having spoken to loads of Uber drivers, I now know that the best of them… Continue Reading

Uber: another side to the story (part 1) [post 23/100]

I can’t seem to get away from Uber lately – if it’s not another article on its disruptive genius or its double-digit-billions valuation, it’s another article about its equally disruptive misogyny. While both of these are valid discussions, I think there’s more to the picture than I see in a lot of the stories about… Continue Reading